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Privacy Policy

Last updated 9 October 2026

Your privacy matters to us. This Privacy Policy explains what personal information Soulful Streets ("we", "us") collects through the Soulful Streets app and the website https://soulfulstreets.com, how we use and protect it, and the choices you have. It is written in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Information you give us:

  • Account details: your name, mobile number and email address.
  • Delivery details: saved addresses, delivery instructions and, for gifts, the recipient's name, phone number, address and gift note.
  • Orders: items ordered, special instructions, order history, coupons used and Soulful Points.
  • Messages: what you send us through support, reviews, ratings and feedback.
  • Referral details: the referral code you use or share.

Information collected automatically:

  • Location: with your permission, your device location to check that we deliver to you and to find your address. You can turn this off in your phone settings.
  • Device and usage information: device model, operating system, app version, crash reports, and how you use the app.
  • Notifications: a token that lets us send order updates and, if you agree, offers.

Payment information: payments are handled by our payment partners. We receive the payment status and a reference (and, for example, the last digits of a card), but we do not see or store your full card number, CVV, UPI PIN or banking password.

2. How we use it

  • To create and manage your account and verify your mobile number.
  • To take, prepare, deliver or ship your orders, and to keep you updated about them.
  • To process payments, refunds and Soulful Points, rewards and referrals.
  • To provide customer support and respond to your requests.
  • To improve our menu, app and website, and to fix problems.
  • To send offers and news, if you have chosen to receive them. You can opt out at any time.
  • To prevent fraud and misuse, and to meet legal, tax and accounting obligations.

3. Who we share it with

We do not sell your personal information. We share only what is needed with:

  • Delivery partners and courier companies, so they can deliver your order (name, phone number and address).
  • Payment gateways and banks, to process payments and refunds.
  • Service providers who host our app and data, send messages and notifications, or help us with analytics and support, under confidentiality obligations.
  • Government authorities or law enforcement, when required by law.
  • A buyer or successor, if our business is sold or merged, under this Privacy Policy.

4. Our website and cookies

The website shows information about Soulful Streets and does not ask you to log in or pay. It may use a small amount of local storage and, if enabled, privacy-friendly analytics to understand visits in general. It does not use cookies for advertising. Our menu and gifting information is loaded from our app's servers.

5. How long we keep it

We keep your information while your account is active and as long as needed for the purposes above. Order and payment records are kept for the period required by tax and accounting laws. When you delete your account, we delete or anonymise your personal information, except what we must keep by law.

6. Keeping it safe

We use reasonable security practices, including encrypted connections (HTTPS), access controls and trusted service providers, to protect your information. No system is completely secure, so please keep your login safe and tell us at once if you notice anything unusual.

7. Your choices and rights

  • See and update your profile and addresses in the app at any time.
  • Ask us for a copy of your personal information, or to correct it.
  • Delete your account and data from Profile → Delete Account in the app, or by emailing us.
  • Withdraw consent for location or notifications in your phone settings, and unsubscribe from offers at any time.
  • Nominate someone to exercise your rights if you are unable to, as allowed by law.

To make a request, contact us using the details below. We may need to verify your identity first.

8. Children

Our services are meant for adults. Children may use the app only under the supervision of a parent or guardian, and we do not knowingly collect information from children without their consent.

9. Grievance Officer

If you have a concern about your personal information, contact our Grievance Officer, at admin@soulfulstreets.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always on this page with its date, and we will tell you in the app about important changes.

11. Contact us

Business
Soulful Streets
Business type
Proprietorship
Address
Flat No. 062, Tower R, DLF The Ultima, Sector 81, Gurugram (Gurgaon), Haryana 122012, India
Support hours
Monday to Sunday, 9:00 AM to 10:00 PM IST
GSTIN
03BVKPA4068E1ZZ