These Terms & Conditions ("Terms") apply to your use of the Soulful Streets mobile app, the website https://soulfulstreets.com and any order you place with us. "Soulful Streets", "we", "us" and "our" mean Soulful Streets (a proprietorship), Flat No. 062, Tower R, DLF The Ultima, Sector 81, Gurugram (Gurgaon), Haryana 122012, India. By creating an account, placing an order or using our services you agree to these Terms. If you do not agree, please do not use our services.
1. Our services
Soulful Streets prepares fresh food for delivery across Gurugram (Gurgaon) and sells gifts, hampers and packaged treats that we ship across India to supported PIN codes.
Orders are placed through the Soulful Streets app for iPhone and Android. The website gives information about our menu, gifting and rewards; it does not take orders.
Menu items, prices, availability, delivery areas and charges are shown in the app and may change from time to time.
2. Your account
You need an account, verified with your mobile number, to place orders. You must be at least 18 years old, or use the app under the supervision of a parent or guardian.
- Give us accurate details (name, phone number, email and delivery address) and keep them up to date.
- Keep your login secure. You are responsible for orders placed from your account.
- One person should hold one account. Accounts may not be transferred or sold.
You can delete your account at any time from Profile → Delete Account in the app, or by writing to us.
3. Orders
When you place an order you make an offer to buy the items in your cart. The order is accepted once you receive a confirmation in the app. We may decline or cancel an order, for example if an item is unavailable, the address is outside our delivery area, the payment fails or the order appears fraudulent. If we cancel a paid order, you receive a full refund.
Please check your order, address and any special instructions before you pay. We do our best to follow special instructions but cannot guarantee them.
4. Prices and payment
All prices are in Indian Rupees (₹). Prices, taxes, delivery or shipping charges and any discounts are shown at checkout before you pay. Applicable taxes are charged as required by law.
Payments are processed securely by our payment partners (cards, UPI, net banking and wallets, as offered in the app). We do not store your full card details. Your bank or payment provider's own terms also apply.
If an item is shown at a wrong price because of an error, we will let you know before preparing or dispatching the order and you may cancel it for a full refund.
5. Delivery
Food is delivered within a set distance of our kitchen in Gurugram. Gifts and hampers are shipped across India to supported PIN codes. Estimated times are shown in the app and are not guaranteed; traffic, weather, courier delays and high demand can affect them. See our Shipping & Delivery Policy for details.
Please make sure someone is available to receive the order. If a delivery fails because the address is wrong or nobody is available, the order may not be refunded.
6. Cancellations and refunds
Cancellations and refunds are covered by our Cancellation & Refunds Policy, which forms part of these Terms.
7. Food, nutrition and allergens
Our food is freshly made in a kitchen that also handles milk and dairy, nuts and peanuts, gluten (wheat), soy, sesame and other common allergens. Even when a dish does not list an allergen, traces may be present. If you have an allergy or dietary requirement, please check with us before ordering.
Calories, protein, fat and fibre shown in the app and on the website are estimates for a standard portion based on our recipes. Actual values vary with ingredients and preparation. They are for general information and are not medical or nutritional advice.
Fresh food is best eaten soon after delivery. We are not responsible for food that is stored or reheated incorrectly after delivery. Photos are for illustration; the actual dish may look slightly different.
8. Soulful Club, Soulful Points and referrals
The Soulful Club is our loyalty programme. The rules in force are always shown in the app; at present:
- You earn Soulful Points on eligible orders (currently 1 point for every ₹5 spent). Each point is worth ₹1 when redeemed on an order in the app.
- Refer & Earn: when a friend signs up with your referral code and their first order is completed, you and your friend each receive the referral points shown in the app (currently 250).
- Points may also be given for milestones, achievements, codes and store reviews, as described in the app.
- Club XP decides your tier and its benefits. XP cannot be redeemed for money.
Points and rewards have no cash value, cannot be exchanged for cash or transferred, and may expire as shown in the app. Points earned on an order that is cancelled or refunded are reversed. We may change or end the programme, or withdraw points obtained through misuse, fraud, fake accounts or self-referrals.
9. Coupons and offers
Coupons and offers are subject to their own conditions (such as a minimum order value, validity period or usage limit) shown in the app. Only one coupon can be used per order unless stated otherwise. Offers cannot be exchanged for cash and may be withdrawn at any time.
10. Acceptable use
- Do not misuse the app or website, interfere with their working, or try to access them by unauthorised means.
- Do not place fake or prank orders or use another person's payment details without permission.
- Be respectful to our team and delivery partners.
- Reviews and feedback you share must be genuine. By sharing them you allow us to display them (with your first name) in the app, on the website and in our marketing.
We may suspend or close accounts that break these Terms.
11. Our content
The Soulful Streets name, logo, cart artwork, photos, text, recipe descriptions and the design of the app and website belong to us or our licensors. You may not copy or use them without our written permission.
12. Liability
We take care in everything we make and deliver. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control (such as weather, strikes, network outages, courier delays or government restrictions). Nothing in these Terms limits any rights you have as a consumer under Indian law.
13. Governing law
These Terms are governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction over any dispute, subject to your rights under the Consumer Protection Act, 2019.
14. Changes to these Terms
We may update these Terms from time to time. The latest version is always on this page with its date. Continuing to use our services after a change means you accept the updated Terms.
15. Contact us
- Business
- Soulful Streets
- Business type
- Proprietorship
- Address
- Flat No. 062, Tower R, DLF The Ultima, Sector 81, Gurugram (Gurgaon), Haryana 122012, India
- Phone
- +91 98789 56626
- +91 98789 56626
- Support hours
- Monday to Sunday, 9:00 AM to 10:00 PM IST
- GSTIN
- 03BVKPA4068E1ZZ
- Website
- soulfulstreets.com